Lead and support a team of Chat Specialists by ensuring quality conversations, monitoring performance, providing coaching, and driving overall team productivity.
Responsibilities:
Manage and coach Chat Specialists
Monitor chat quality and team performance
Track KPIs and productivity
Handle escalations and operational concerns
Ensure SOPs and company standards are followed
Qualifications:
Leadership experience in chat operations or a similar role
Strong coaching and communication skills
Performance and KPI-driven mindset
Organized, proactive, and reliable
Schedule: Shifting | 8 hours/day | 6 days/week
Hiring Process: Initial Interview → Final Interview
