We're looking for a sharp, results-driven Trainer for our structured, performance-focused chatting agency.
What you'll be doing:
š Leading new hires through our systems, SOPs and processes from day one
š Monitoring trainee progress against clear benchmarks and KPIs
š§ Identifying gaps early and course-correcting before issues escalate
š Updating and improving training materials as standards evolve
š¤ Working with management to flag under performers and advocate for top talent
What we're looking for:
ā High EQ and IQ | ā Proven hiring, onboarding & training experience | ā C1-level English | ā 1+ year management or team lead experience | ā Comfortable with SOPs, KPIs, performance targets | ā Strong written communication | ā Highly organised
We DO NOT accept: š« Applying on behalf of others | š« No management or training experience
What we offer:
šø Competitive pay | š Bi-weekly Bank payments | š US ⢠UK ⢠Europe ⢠Australia ⢠NZ ⢠South Africa | ⨠Respectful leadership and a high-performance culture